Privacy & Data usage The information entered on your booking form will only be used in so far as it is needed to ensure your safety & comfort whilst on board. Your name, address and DOB will be used to register you and your course with the RYA. Your details will not be used for contact or marketing purposes unless specified by yourself, following your course your details will not be held or stored by Portugal Sail & Power Ltd.
To enable access to your online course we need to share some of your personal data with the RYA via your user profile in www.ryainteractive.org This learning management website is hosted and maintained by a third party called Learning Pool, who will not use your personal information for any reason other than enabling your course.
Your name and email address will be entered on www.ryainteractive.org in order to create your user account. On your first access to the site, you will be asked to enter your address and date of birth. You will have access to the site for one year in order to complete your online course. During this period, your personal information will be held on the website by Learning Pool and be available to this training centre and the RYA for the purpose of managing your course.
Instructional support will be provided by this training centre for a period of 6 months from the date of your course booking.
On completion of your course, your name, email, date of birth and address will be transferred to the RYA's central database for the purpose of recording details of the course and any certification you gain as a result of it. This information allows the RYA to record your certification, to update any records they may already hold about you or your qualifications and to verify your certificate if required.
After one year from the date of your enrolment on a course, your user account will be removed from www.ryainteractive.org.
Full details of how the RYA will deal with your personal information will be displayed when you first access www.ryainteractive.org.
For the duration of your access to the site, your data will be held in accordance with the RYA Interactive Data Policy, Terms and Conditions.
Terms & Conditions
Your contract is with Portugal Sail & Power Ltd. When making your booking you agree that you accept these terms and conditions. A contract exists as soon as we issue our confirmation. You should check the details of your confirmation carefully to ensure that it accurately reflects the booking you have requested and immediately inform us of any discrepancies. This contract is made on the terms of these booking conditions which are governed by English Law and we both agree to submit to the jurisdiction of the English, Scottish and Irish Courts at all times.
Your Course Price When making your booking you must pay a deposit of 25%. The balance is due 28 days prior to the commencement of your course, charter or holiday; you will not receive a reminder. If the balance is not paid in time, we may cancel your booking and retain your deposit. Once you have booked, the agreed price of your course/charter/holiday is fully guaranteed by Portugal Sail & Power Ltd. and will not be subjected to any surcharge. This does not apply to invoice errors.
If You Change Your Booking If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or type of course, we will do our utmost to make these changes, but it may not always be possible. Any request for changes to be made must be in writing. You will be asked to pay an administration charge of £15 per person and any further costs we incur in making this alteration. If this involves a change of date the terms of cancellation may be applied. Clients wishing to add to a party after the initial booking will be able to do so if sufficient space is available. This should not be automatically assumed to be possible and you should ring the office to check first. We are not able to reserve flights without payment of your deposit. NB. Certain travel arrangements (e.g. flight tickets) cannot be changed after a reservation has been made and any alteration will incur a 100% cancellation charge.
Cancellation Policy Should you wish to cancel your booking, written notice is required. Any deposit paid will not be refundable, and you will be liable for 100% of the booking if less than 28 days notice is given.
If We Change or Cancel Your Course The arrangements for courses, holidays and charter are made many months in advance and it is sometimes inevitable that changes may become necessary. We reserve the right to make such changes should they become necessary. Most of these changes will be minor and we will advise you of them at the earliest possible dateForce Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other unforeseen circumstances that may amount to force majeure.
Holiday Termination We reserve the right at our absolute discretion to terminate without further notice the holiday arrangements of any client who refuses to comply with the instructions or orders of the company staff, agent or other responsible person and whose behaviour in their opinions is likely to cause distress, damage, danger or annoyance to other customers, staff, any third parties or to property. Upon such termination our responsibility for your holiday ceases and we shall not be liable for any extra costs incurred by you.
If you have a complaint If you have a problem during your course, please inform a relevant member of Portugal Sail & Power Ltd. staff immediately, who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of the end of your course/holiday/charter by writing to Portugal Sail & Power Ltd., giving your booking reference and all other relevant information. It is strongly suggested that you communicate any problem to staff without delay. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on holiday and this may affect your rights under this contract.
Should you not feel satisfied with the response or resolution offered by Portugal Sail & Power, but only when you have been taking part in an RYA course, you may complain direct to the RYA Training department for adjudication.
Our Liability to You If you or any member of your party suffer death, bodily injury or illness arising from the negligent acts and or negligent omissions of our employees, agents, suppliers and contractors we will accept responsibility provided they are acting within the scope of or in the course of their employment. In respect of travel by air and sea and the provision of accommodation our liability will be limited in the manner provided by the relevant international convention. Portugal Sail & Power Ltd. accepts no responsibility for the acts or omissions of its clients whether negligent or otherwise and shall not be held liable for any claims made against them (or as a result of their actions) either by other clients of Portugal Sail & Power Ltd. or third parties. Portugal Sail & Power Ltd. do not accept liability for losses that were actually unforeseeable to those involved at the time of booking, losses that were not caused by any breach on the part of Portugal Sail & Power Ltd. or its supplier and any business losses or similar to the client as a result of unforeseeable circumstances.
Insurance cover Our equipment and yachts are comprehensively insured. Our policy provides £2,000,000 third party cover but does not cover individuals on board or their personal possessions. Portugal Sail & Power Ltd., its employees or any person subcontracted by Portugal Sail & Power Ltd. shall not be liable for loss or damage to clients’ property or for any injury or illness suffered by any client for whatever reason or cause. We strongly recommend clients to have their own accident, travel and all risks insurance.
Restrictions Portugal Sail & Power Ltd. and its staff are responsible for the safe conduct of your course/holiday/charter and may vary the itinerary to that end. They alone shall decide what activities are available, whether conditions are safe to use a craft, and/or a passage shall be made, whether it is under power or under sail.